PPG MEETING 25/01/18 12.30PM

 

Practice Manager (Lisa) opened the meeting and discussed how we could get more patients to attend and is open to suggestions

  • Also discussed the new practice member and the admin team
  • Flu campaign
  • problems parking and getting to appointments on time, think Gp should be more flexible when arriving late. Other patients agreed that sometimes road works etc and one of the clinicians gives no leeway at all as cannot be seen at all if late and sometimes this cannot be avoided
  • Patient access-no problems when ordering
  • Online nursing team appointments were explained and how they work
  • mentioned why can’t you have bloods taken at surgery? Discussed how this works and why patients have to go the hospital
  • Discussed sending letters to patients and cost of sending

Practice Manager (Lisa) closed meeting 1.30pm – Will write to patients to invite for next PPG meeting

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